Policies

Please Review our Policies

Pet Sitting visits

Pet Sitting visits are 7 days a week beginning at 6 a.m. The latest regular visits are scheduled for 7 p.m., although bedtime visits are available for $35 more until 10p.m.

Visit times

All Creatures Pet Sitting (ACPS) will visit at the requested times as closely as possible. However, if we are caring for multiple pets, the times may be shifted a little to accommodate our clients. We will do our very best to arrive at the appointed times.

Continuing Services

Client must text All Creatures Pet Sitting when they arrive home. If All Creatures Pet Sitting does not hear from Client All Creatures Pet Sitting will continue service until client returns home. Client will be responsible for extra charges.

Additional Pet Care Assistance And Other Scheduled Services

We all want our pets to have all the love and attention they deserve, but please be advised that if there are other persons entering and leaving your home, All Creatures Pet Sitting can not be held liable for any damages or problems that may arise as a result. Please inform us at the time of the consultation of anyone who may have access to your home while you are away. This includes cleaning services, repair persons, friends, family and neighbors. All Creatures Pet Sitting does not accept liability for other persons who will be in your home during pet care and health services.

Vaccinations/ Immunizations

All Creatures Pet Sitting requires that all pets have the necessary vaccinations and immunizations before service begins. We may ask to see expiration dates for rabies vaccinations.

Unforeseen purchases

All Creatures Pet Sitting will purchase pet food, litter, cleaning supplies or other necessary items that contribute to the health and well being of your pet while you are absent. We will retain a receipt and the pet owner is responsible for reimbursement of these items. In addition a $35 trip fee will be charged to the pet owner.

Pet waste

All Creatures Pet Sitting will properly dispose of all pet waste. We do request that you provide plastic bags for this purpose and indicate where you would like these waste bags disposed.

Leashes

All dogs will be required to be on leash during outdoor walks.
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Animal Behavior

Animals behavior can be unpredictable. All Creatures Pet Sitting does not accept responsibility or liability for animal behavior, normal or otherwise, which results in injury to the client’s animals. Further, if an All Creatures Pet Sitting provider is harmed or injured by the client’s animals, the client/owner accepts full responsibility for the cost of any necessary medical attention required by either the All Creatures Pet Sitting Pet Care provider or by the animals

Fences

Fenced in yards are wonderful playgrounds for our dogs and allow them additional space to exercise and play. However, no fence system is totally secure. All Creatures Pet Sitting does not accept responsibility or liability for any client’s animals that escape or become lost or injured, fatal or otherwise, when instructed to leave the clients animals in a fenced in area. This includes electronic, wood, metal or any other type of fence.

Other dogs

We will not permit your dogs to interact with strange dogs. If stray dogs that are off leash approach, we will do our best to keep interaction at a minimum and move away from them.

House Cleanliness

All Creatures Pet Sitting will clean up after your pets to the best of our ability. Please inform us of the designated area for the appropriate cleaning supplies. If there are accidents above and beyond the normal amount anticipated, All Creatures Pet Sitting will charge a reasonable fee for clean up time.

Privacy Policy

All of your information will be kept private and confidential. All Creatures Pet Sitting highly respects our clients’ entrusting us with the care of their home and their loving pets. We do recommend that you inform a trusted neighbor that while you are away, All Creatures Pet Sitting will be caring for your pets and your home.

Household Emergencies

Please leave the name and number of a trusted maintenance company or a person you can rely on to attend to any household emergencies that may arise during your absence. This includes but is not limited to; leaking pipes, malfunctioning water heaters and heating and air units. Clients will be responsible for payment.

Thermostats

Please leave your thermostat settings within a normal comfortable range (68-78°F). If the house temperature is outside of this range, All Creatures Pet Sitting will adjust the thermostat. This is to ensure the health and comfort of your pets and All Creatures Pet Sitting during our time of service.

Early Returns/Last minute Changes

It is not unusual for trip plans to change at the last minute. However, please understand that All Creatures Pet Sitting carefully schedules our time to service you and our other clients. Therefore, there are no refunds or credits for early returns or last minute changes to pet care. Last minute changes to service dates must be in writing or by email. Once pet care begins, payment is due for the original dates scheduled. Any add on’s to service dates must be paid when changes occur.

Cancellations

All Creatures Pet Sitting requires a full week notice prior to the date of the first visit. Failure to provide notice in less than a week will result in 100% of the total invoice for scheduled pet care to be paid by pet owner.

Holiday Cancellations:

With the exception of severe weather, life threatening emergencies or a death in the family, Any cancellations prior to a major holiday; ie: Christmas, New Years, Easter, Memorial Day, July 4th, Labor Day and Thanksgiving with less than 2 week notice will result in 100% of the total invoice for scheduled pet care to be paid. We request your understanding that Holiday travel is a peak service time for pet care.

Cancellations for Mid-Day Service

A 48-hour notice is required prior to the next scheduled visit. Otherwise payment is due for the time originally agreed upon.

Termination of Mid-Day Service

Please provide All Creatures Pet Sitting with a full 1-week or 7- day notice in the event mid-day service is no longer needed. If a 1-week or 7- day notice is not provided, payment is due for the service originally agreed upon.

Payment

All Creatures Pet Sitting accepts cash or checks and credit. Payment is due at the time of or prior to the first visit. Please make all checks payable to All Creatures Pet Sitting.

Returned Check Charges

There is a $40 fee for all returned checks.

Late Payments

There is a $15 charge every day the bill is late, after (ten) days.. Accounts outstanding more than sixty days from the end of the Service Period may be turned over to a collection agency. Client agrees to pay all costs associated with the employment of such collection agency in obtaining or attempting to obtain the outstanding balance due and applicable late fee(s).

Payments are considered late if not received at the time of the first visit.

Trespassers

During the Service Period there is to be no one else allowed on the Clients property (including home and yard) without prior approval from both All Creatures Pet Sitting and the Client. If anyone other than All Creatures Pet Sitting enters the Clients property during the Service Period without advance acknowledgment to All Creatures Pet Sitting, the Client will be responsible for all situations thereafter the trespassers entry.

Attorneys’ Fees

If client commences a legal proceeding to enforce or obtain a declaration or rights under this agreement, and All Creatures Pet Sitting becomes the prevailing party in such proceeding, then All Creatures Pet Sitting shall be entitled to recover its reasonable attorney’s fees and costs incurred in the proceeding from the non prevailing Client, as well as any reasonable attorney’s fees and cost that All Creatures Pet Sitting incurred prior to commencing the proceeding.

Severance and Choice of Law

If any term or terms of this agreement are deemed invalid or illegal by a court of competent jurisdiction, that term shall not affect the validity of the remaining provisions of this agreement. This Agreement shall be governed by the laws of the State of Arizona.

Pet Pictures

Pictures will be taken of pet/pets for client files. Pictures may also be used for promotional items such as Facebook, Event information and other venues. Pictures will be taken outside or up against a wall to protect your privacy. Pictures become the property of All Creatures Pet Sitting.

Property Damage

Pictures will be taken of pet/pets for client files. Pictures may also be used for promotional items such as Facebook, Event information and other venues. Pictures will be taken outside or up against a wall to protect your privacy. Pictures become the property of All Creatures Pet Sitting.

Personal Injury

Client assumes responsibility for injuries and disabilities sustained by All Creatures Pet Sitting caused by client’s pets and/or home, including, but not limited to bites, scratches, mauls, hazards, etc. All Creatures Pet Sitting generally does not provide service for aggressive animals. If Client misrepresents an animal history of aggression, Client places All Creatures Pet Sitting at substantial risk and may be liable for significant punitive damages. If any of Client’s pets exhibit signs or acts of aggression after Client enters this agreement, Client is obligated to notify All Creatures Pet Sitting of the incidents(s) (a) at once if a service period is pending, or (b) upon requesting future service. All Creatures Pet Sitting decision to provide care to an animal(s) following client disclosure of unsatisfactory animal’s behavior does not indemnify client from claims resulting from such animal(s).If All Creatures Pet Sitting takes pet(s) off Clients premise(s), client agrees to indemnify and hold harmless All Creatures Pet Sitting for any injury or damage which may be caused to others by actions of Clients pet(s), or to Clients pet(s) caused by actions of other animal(s), including, but not limited to loose or stray dogs.